Bonjour assistance médicale is a pioneering agency in the field of medical tourism in Tunisia and Africa.
Backed by extensive experience and proven know-how, Bonjour assistance médicale is now a benchmark agency in the field of emergency medical evacuation.
Based in Tunisia, Bonjour assistance médicale offers its patients efficient medical repatriation, reliable care and optimal support.
Bonjour assistance médicale provides transport for care in Tunisia for its foreign patients suffering from serious health problems thanks to various modes of medical evacuation such as airliner, medical aircraft, ambulance, etc.
Bonjour assistance médicale spares no effort to preserve its patients’ state of health through a smooth process, while ensuring that costs are well controlled and affordable.

What is medical evacuation?

Medical evacuation (EVSAN) consists of evacuating a patient suffering from serious health problems from a country that does not offer all the guarantees required in terms of care, to another country that has the structures and skills needed to treat the patient appropriately.
Evacuation (MEDEVAC) requires a whole range of logistics, including efficient land or air transport, as well as optimal care and support.

Medical evacuation used to be associated with military jargon involving transporting a sick or injured person from a conflict zone or victim of a natural disaster to a safer place to receive the necessary care.

Today, however, the situation has changed completely, and medical evacuation is used whenever a patient suffering from health problems in a country that cannot provide the necessary care is transferred to another country that can offer adequate treatment and care.

It is also important to distinguish between medical evacuation as defined above and medical repatriation, which mainly concerns people who have fallen ill or had an accident and would like to return to their country for treatment.

Medical evacuation, for whom ?

The medical transfer offered by Bonjour assistance médicale is intended for any patient in a state of health emergency, requiring medical or surgical intervention in another country offering better guarantees.
Bonjour assistance médicale’s services are aimed at individuals, private companies, brokers, third-party administrators, insurance and assistance companies and partner governments.

What does the medical evacuation service include?

The medical evacuation service offered by Bonjour assistance médicale has several aspects:
An ambulance will pick you up at your home or at the establishment where you are hospitalized;
A plane will take care of your emergency evacuation to Tunisia;

Immediate care is provided by a Bonjour medical assistance team to avoid any complications during your transfer.

Once you have arrived in Tunisia, an ambulance will take you directly to hospital;
A ‘bed-to-bed transfer’ service is available to ensure optimum patient care;

A Bonjour assistance médicale team will take care of all the paperwork to free you from administrative constraints.
The conditions required for a medical evacuation

Medical evacuation requires certain conditions:

The doctor on board is primarily responsible for the patient’s health. He or she has the prerogative to decide whether or not the patient is fit to take the plane for a medical evacuation.

If there is any doubt about the patient’s state of health, the on-board doctor will consult with the treating doctors and may even go so far as to consult the patient’s family.
Once the doctor on board has given his final approval for the medical evacuation, the attending doctor no longer has the right to prevent the patient from leaving hospital.

The advantages of our medical evacuation

Medical evacuation with Bonjour assistance médicale offers a number of advantages:

The medical evacuation team is available 24 hours a day, 7 days a week;
Patients’ requests are dealt with immediately and in record time, while their queries are answered instantly;

Continuous monitoring is provided from the day of the medevac request until the day the patient returns home;

A bed-to-bed transfer is provided, including, in addition to the medical evacuation flight, a transfer from the hospital or the patient’s home to the airport and vice versa when the patient returns home;

The Bonjour assistance médicale team takes every precaution to ensure optimal medical transport. The Bonjour assistance médicale team takes all the necessary precautions to ensure optimum medical transport. To this end, it has the technology to modify in-flight pressure in order to avoid certain fatal complications due mainly to a change in atmospheric pressure;
The patient and his or her companion are relieved of the administrative formalities. The Bonjour assistance médicale team takes care of filling in the necessary forms, while providing reliable, seamless support throughout the medical stay.

Services on offer

Medical repatriation

Bonjour assistance médicale is able to ensure the medical repatriation of patients suffering from serious health problems as well as civilians who have been victims of natural disasters in their own countries.

Bonjour assistance médicale can provide a medical aircraft which will take care of the repatriation, while providing the necessary first aid through a medical staff accustomed to this type of exercise.

Bed-to-bed transfer

Bonjour assistance médicale offers its patients a reliable and comprehensive medical evacuation service, with all the necessary guarantees in place to ensure a safe and rapid transfer.

The aim is to make life easier for the patient and their family, who can concentrate solely on the health aspect. Our team takes care of all the administrative aspects of the medical evacuation, whether by air or land.

Bonjour assistance médicale offers its patients a ‘bed-to-bed’ service, enabling a safe and rapid transfer from the original bed to the destination bed.

Our medical team will be at the patient’s bedside, providing all necessary care throughout the evacuation.

Transfer under intensive care

In certain critical cases involving patients in need during evacuation, Bonjour assistance médicale provides a medical aircraft containing all the intensive care equipment.

Backed by a medical team with extensive experience in intensive care, Bonjour assistance médicale offers optimal quality of care throughout the flight.

The aim is to ensure an efficient transfer for the patient suffering from serious health problems to the destination bed.

Paediatric transfer

Children or babies born prematurely need optimum and effective care during medical evacuation.

Bonjour assistance médicale has set up an appropriate organisation to ensure a successful and rapid evacuation for children and babies born prematurely.

A medical aircraft dedicated exclusively to paediatric transport has been chartered to ensure the safe evacuation of children with serious health problems.

A paediatric team will provide the necessary first aid.
In addition, Bonjour assistance médicale can provide an aircraft equipped with an incubator to transfer the prematurely born child in perfect, safe conditions.

Logistics, medical evacuation

Medical aircraft

Bonjour assistance médicale uses a medical plane, also known as an ambulance plane or medicalised plane, in cases where the patient needs urgent medical assistance.

Bonjour assistance médicale provides complete care for patients who need to be transferred quickly and efficiently to a medical establishment offering better care.

The medical aircraft chartered by Bonjour assistance médicale offers sophisticated equipment for intensive care. An experienced medical team on board will provide first aid for the evacuated patient, before transporting them to the hospital where they will be treated.

Medical aircraft offer a number of advantages for patients suffering from serious health problems:

Safe medical transport offering every guarantee, even for patients in intensive care.
An experienced medical team remains at the patient’s bedside and can intervene if necessary.
Pressure can be adjusted to avoid certain complications that could be fatal for the patient.
An emergency stopover can be arranged to take the patient to the nearest hospital in the event of complications.
Unlimited availability 24/7.
A rapid transfer, as the flight plan is limited to the airport closest to the hospital of departure, to the airport closest to the hospital where the patient will be treated.
A level of comfort that allows patients to feel as though they are in a healthcare establishment.
State-of-the-art equipment including an intensive care unit, an artificial respirator for complex breathing patterns, an electrocardiograph, a defibrillator, etc.

Airliner

Bonjour assistance médicale uses an airliner when the patient’s state of health is deemed suitable for conventional medical evacuation.

That said, an experienced medical team will accompany the patient to hospital and may be able to intervene quickly if necessary.

Bonjour assistance médicale offers three types of service for medical evacuation by commercial aircraft.

Seated position

Patients in a stable state of health can travel in a seated position, like all other passengers. However, the presence of a doctor is essential, who could even intervene in an emergency if complications arise.

Lying down

Some patients are obliged to travel in a lying position if their state of health does not allow them to travel in a seated position.

Airliners allow the use of a stretcher, which is installed in a dedicated area of the aircraft. A curtain separating the patient from other passengers is installed to protect them from curious onlookers.

The Bonjour assistance médicale medical team will accompany the patient to monitor his or her state of health.

Transport by PTC

Patients with serious health problems can benefit from a special service in commercial aircraft called the Patient Transport Compartment (PTC).

The Patient Transport Compartment is generally available on long-haul aircraft.

The PTC contains a number of items of equipment, including a multi-parameter monitor for ECG monitoring and blood pressure measurement, an emergency backpack and special equipment for caring for children and babies, a biphasic defibrillator and an external pacemaker, syringe pumps and pressurised infusion bags.

Medical ambulance or VSL

Bonjour assistance médicale can also provide ground evacuation by ambulance or VSL. This evacuation is reserved for patients whose state of health is deemed stable.

Citizens of countries bordering Tunisia (Algeria and Libya) or Tunisian residents in these two countries can take advantage of this service.

How much does emergency medical transport cost?

Bonjour assistance médicale takes a number of parameters into account when setting the cost of medical evacuation, including the country concerned, the means of transport used by the patient for the evacuation and for the return home, and the nature of the treatment provided.

It is important to know that the costs also depend on the equipment used (wheelchair, stretcher, infusions, intensive care unit, oxygen tank, intensive care transport monitor, artificial respirator for complex breathing patterns, electrocardiograph, pulse oximeter and portable blood analyser, defibrillator) and the medical team responsible for the treatment.

Generally speaking, a medical evacuation by medical aircraft costs around… whereas a medical evacuation by commercial aircraft costs around…

Contact us

If you would like further information on medical evacuation by Bonjour assistance médicale, or to obtain a free, no-obligation quote, you can contact us 24/7.